We have compiled a letter signed by some of the biggest names in the music industry calling for action over secondary ticketing sites, which you can read below. If you think more should be done in order to stop the abuse consumers and artists are faced with, and you would like to join this list, please contact us at firstname.lastname@example.org.
We as artist managers and agents deplore the increasing industrial-scale abuse and insider exploitation of tickets for music, arts and sports events by ticket touts, and their online associates and facilitators.
Tens of thousands of fans have been ripped off by people who exploit fair ticket prices via so-called ticket marketplaces. In many cases the intended audience is being priced out of the market altogether.
The consequence in many cases is that fans will attend fewer shows, meaning that the profits made by such immoral practice is also money lost from the industry. Funds that would otherwise be reinvested in future events. In other cases, artificial price inflation shuts out new generations of fans.
A significant part of the secondary/resale ticketing market is rigged and manipulated for the benefit of a few, inextricably linked to online crime, the evasion of VAT and intellectual property payments and, at its worst, fake ticket scams which have defrauded thousands of people in recent years.
We agree that there is a need for genuine, transparent ticket resale/exchange and we support businesses providing face value services.
The undersigned urge Professor Michael Waterson, the review panel, the Department for Business, Innovation and Skills, and the Department for Culture, Media and Sport, to put the public’s interests as well as those of the event organisers before those of the touts and exploiters
Julian Wright & David Furnish, Rocket (Elton John, The Strypes)
Stuart Camp (Ed Sheeran)
Chris Martin, Guy Berryman, Jonny Buckland & Will Champion (Coldplay)
Richard Griffiths, Harry Magee & Will Bloomfield, Modest! (One Direction, 5 Seconds of Summer, Little Mix, Olly Murs, Cheryl)
Chris Hufford & Bryce Edge, Courtyard (Radiohead, Gaz Coombes)
Adam Tudhope, Everybodys (Mumford & Sons, Laura Marling, Keane)
Marcus Russell & Alec McKinley, Ignition (Noel Gallagher, Oasis, Catfish & The Bottlemen)
Paul Loasby, One Fifteen (David Gilmour, Jools Holland)
Ian McAndrew, Wildlife Entertainment (Arctic Monkeys, Royal Blood, The Last Shadow Puppets, Travis)
Ian Grenfell, Quietus (Chrissie Hynde, Suede, Simply Red, Simple Minds)
Paul McDonald, Closer Artists (George Ezra, James Bay, James Morrison, John Newman)
Jamie Oborne, All On Red (The 1975)
Sam Eldridge, Urok (Jess Glynne, Plan B, Tom Odell, Mystery Jets)
Rod Smallwood, Phantom Music (Iron Maiden)
Tony Smith, TSPM (Nick Mason, Genesis, Phil Collins)
Niamh Byrne & Regine Moylett, Eleven Management (Blur, Gorillaz, The Clash, Kano, Jamie Hewlett, Spoek)
Stewart Young, Part Rock Management (Foreigner, Zucchero and Emerson, Lake and Palmer)
Michael Eaton, Bushbranch (Eric Clapton)
Mike Greek & Emma Banks, Creative Artists Agency
Neil Warnock & Geoff Meall, United Talent Agency
Jeff Craft & Ian Huffam, Xray Touring
Rob Challice, Coda Music Agency
Charlie Myatt, 13 Artists
Twickets has grown significantly since its launch in 2011 and now has an audience of well over a quarter of a million users in the UK alone.
With the service wildly exceeding our initial expectations, and continuing to grow rapidly, the time has come for improvements. Our ambition has always been to provide a viable alternative to the existing ticket re-sale sites, one that was for real fans rather than those looking to simply profiteer from their purchase.
That ambition remains as strong as ever and over the past few months we have looked at how we can improve the service, appeal to even more users as well as accommodate all the input we have had from you over the past few years.
As a result we have introduced significant new features to Twickets to make it even better.
Some of the key changes are listed below, but for futher details please check out How It Works.
To help us manage and develop a service with over 250,000 users we also need to implement a small charge to buyers for tickets at £15 or above. The fee is substantially lower than other ticket re-sale sites and now offers you protection on your purchase through the Twickets Guarantee. Twickets remains totally free to sellers.
We hope you enjoy the all-new Twickets and welcome your feedback for further improvement going forwards.
Latest ticket news
As we move into 2015, and closer to the exciting next stage for Twickets, let’s look forward to a thrilling year ahead, with loads of major tours, festivals, comedy extravaganzas and edge-of-your-seat sporting events, all of which we aim to find spare tickets for at face value or under.
To name just a few, we’ve already seen spare tickets for Queen with Adam Lambert, Take That, Slipknot, The Script, Noel Gallagher’s High Flying Birds and Fleetwood Mac, with the promise of plenty more to come closer to the time.
Festival season is also just around the corner, and we usually come across large numbers of spares for all the major events (and a lot of the minor ones too!), so even if your favourite has sold out, you can avoid the mad scramble for tickets by downloading our free app and using it to either speed up your search for spares, or to sell any tickets you may not be able to use (just as long as you’re selling at face value or under!).
On the comedy front, Peter Kay is hosting a two week residency at the Phones4U Arena of a live version of his hilarious Phoenix Nights show, and we’ve already matched up a large number of sellers and buyers for face value spares for most of the dates. There are sure to be more available soon, so keep checking Twickets to make sure you don’t miss out.
The later stages of the Champions League are nearly here, and with Arsenal, Chelsea and Manchester City still involved, we hope to find face value spares for you if you weren’t lucky enough to get hold of tickets first time around. But it’s not all about that competition, as we continue to find face value spares for lots of Premier League and Football League clubs, on top of the other sporting events we’ve been posting tickets for such as World Championship Darts, ATP tennis, and don’t forget the Rugby World Cup either, which kicks off in September with England taking on Fiji.
Over the festive season we matched hundreds of people selling or buying tickets to all the major club nights, and that will continue throughout 2015, so the best way to find face value spares for a sold out event, or to sell any tickets at face value or under that you no longer need is with Twickets
So, as 2015 takes shape, watch out for face value spares for big (and not so big) shows including U2, Nicki Minaj, Alt-J and not forgetting One Direction, so thanks again for your continued support!
Since we started Twickets three years ago, our stance against ticket profiteering has seen us gain over 200,000 users who have either followed us on Twitter or downloaded our hugely popular mobile app. We’ve matched thousands of fans buying and selling tickets at face value or under for a huge range of events, and we’re nearly ready to take an exciting new step.
Full details will be provided over the coming weeks, but in the meantime, we thought you might like to hear a few highlights:
We’ll be increasing the number of channels through which you can use Twickets, including the introduction of a brand new website allowing you to buy and sell tickets more easily.
The introduction of a secure trading service to make Twickets a safer place to operate.
The ability to set up alerts by email or push notification so you can be informed of availability of the tickets you’re looking for as soon as they come into our stream.
If you want to be one of the first to hear about the changes and when they will be implemented, then please sign up to our newsletter, but first, here’s a brief update on recent and future activity on Twickets:
We’ve been busy matching plenty of buyers and sellers recently for the hugely popular UK tours by The Courteeners and Kasabian, and don’t worry if the show you want to see is sold out, we’re always doing our best to find spares at face value or under, as we have done with bands like Jesus and Mary Chain, Linkin Park and The National in recent weeks.
We’re not just about music though! Lee Evans’s final tour has been extremely popular and we’ve found new homes for loads of face value spares all over the country, as well as for other comedy performers like Noel Fielding, John Bishop and Lee Mack. We’re also still finding face value spares for sell-out West End Shows like The Book Of Mormon, Matilda and The Commitments.
Sport is also high on our priority list, with plenty of spares for sides throughout the Premier League and Football League, plus Champions League games involving Arsenal, Chelsea, Manchester City and Liverpool. We even found some face value spares for the Cleverly/Bellew rematch which saved the buyers a huge amount over resale sites online. The recent NFL matches at Wembley were also a huge success for our followers with plenty of tickets changing hands for the sold out matches, all at face value or less.
The 2014 Warehouse Project season is in full swing, and we’ve matched buyers and sellers for every date so far. With the big Christmas and New Year parties coming up, not forgetting the New Year’s Day closing party, keep an eye on our app for even more spares.
Finally, as we head towards 2015, we’re already posting face value spares for big shows next year including Take That, Queen, Foo Fighters and S Club 7 (not sure we should really mention those last two in the same sentence!!), so thanks very much for your support so far, and we look forward to helping you out in 2015!!